Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
6.6
Location
8.0
Service
8.7
Dining
5.0
Guest reviews
8.2/10
based on 50 reviews
8.0
8.0/10 based on 517 reviews
Jackson
United Kingdom,
January
2025
9.6/10
The hotel had a good location with plenty of great food options nearby, and I felt safe walking around. The service was excellent, with friendly and accommodating staff willing to help with requests. However, the rooms were quite small, which made it a bit tricky to move around, and the dining options were limited, especially for breakfast.
Rooms
6.0
The rooms were quite small, and it felt a bit cramped when opening the main door.
Service
9.0
The staff was very friendly and helpful, always ready to assist with any request.
Location
9.0
The hotel was in a great location, with lots of good eateries around and easy access to transportation.
Dining
5.0
The dining experience was quite minimal, with not many options available for breakfast.
Facilities
5.0
Facilities were basic, lacking a proper dining area, which was a letdown.
Albert
United States,
January
2025
9.4/10
I had a decent stay at this hotel with some highlights and a few drawbacks. The rooms were clean and fresh, and the staff was really friendly and helpful, which made the experience pleasant. However, the location is a bit tricky to navigate without good access to public transport, and there wasn't really much in terms of dining options available. Overall, it was value for money, but there are definitely areas for improvement.
Rooms
7.0
The rooms were small but clean and fresh, which I appreciated. However, they could be a bit noisy when trying to sleep.
Service
9.0
The staff went above and beyond to help out, especially with my dad, and they were super friendly. I felt valued as a return guest.
Location
6.0
The location isn’t ideal for getting around easily, as it's a bit far from the nearest MRT station. However, there are plenty of great food options nearby.
Dining
5.0
Dining options at the hotel were essentially non-existent, but I found a nice cafe next door for breakfast.
Facilities
5.0
Facilities were minimal, which was disappointing given that the amenities could have enhanced the stay.
Brian
United States,
January
2025
8.6/10
I had a pleasant stay at the hotel, which was conveniently located near various eateries and a bus stop. The staff were incredibly friendly and made me feel welcome throughout my visit. However, the room felt a bit cramped for my liking, especially for a longer stay. The overall value for money was decent, but I could have used more dining options on-site.
Rooms
6.0
The room was small but enough for a short trip. It felt a bit cramped, especially for someone who likes more space.
Service
9.0
The service was fantastic. The staff remembered me personally and were very helpful, especially Gouna and Patrick. They made my stay really pleasant and were great at providing tourist information.
Location
8.0
The location was great with lots of good eateries nearby. It was very safe, and I found it easy to get a taxi from there. However, it wasn't the most convenient spot for sightseeing as I had to take a bus from Toa Payoh station.
Dining
5.0
Dining options weren’t ideal, and I felt like there could have been more variety. The food at the annex café was okay, but it didn't blow me away.
Facilities
6.0
The hotel offered basic facilities, but nothing extravagant. I think improving dining options could really elevate the experience.
William
United States,
January
2025
9.2/10
I really enjoyed my stay at this hotel. The room was compact but super comfortable, with a nice bed and great Wi-Fi. The location was perfect, with plenty of dining options nearby and easy access to public transport. I did find the dining experience quite lacking, as there weren't many choices available. Overall, it offers good value for money, but there’s definitely room for improvement in the dining area.
Rooms
8.0
The room was compact yet comfortable, featuring a lovely bed and high-speed internet. It had a big window which made it feel more spacious.
Service
9.0
The staff were really nice and helpful, providing very personal and professional service. They even greeted me by name, which made me feel welcome.
Location
9.0
The location was excellent for me, surrounded by shopping plazas and bus stops, making it easy to find delicious food and not far from the MRT station.
Dining
5.0
The dining experience was quite limited. I found the options to be non-existent, which was disappointing.
Facilities
5.0
The hotel had basic facilities, but there wasn’t much to boast about in terms of amenities.
Ed
United Kingdom,
December
2024
6.8/10
I recently stayed at this hotel and found it to be quite cozy with very friendly staff. While the location is great and surrounded by shops, I did notice that the rooms are pretty small. It’s also a bit inconvenient that there’s no cafe or coffee house on-site, which would have added to the experience. Overall, I felt I got good value for money, but there’s room for improvement.
Rooms
6.0
The rooms are really small, which made it feel a bit cramped during my stay.
Service
9.0
The staff was incredibly friendly and even remembered my name when I walked in, which made me feel valued.
Location
8.0
The location is very good, with lots of eateries around and convenient transport options, making it easy to catch a taxi.
Dining
5.0
There’s no cafe or coffee house within the hotel, which was a letdown, especially for breakfast.
Facilities
6.0
While I found the hotel cozy, it lacks some essential facilities like a proper dining area.
Sarah
United States,
December
2024
6.2/10
I stayed at this hotel recently, and while it's clean and reasonably comfortable, I found it to be quite small and not as good of a value compared to other options nearby. The staff was friendly and went out of their way to help, which made my stay more pleasant. However, the dining options were very limited and left something to be desired. The location was decent, but it might not be the best choice if you're seeking convenience.
Rooms
6.0
The rooms were really small, which might be fine for solo travelers, but I found them a bit cramped.
Service
8.0
The staff was very friendly and helpful, going above and beyond to make my stay enjoyable.
Location
7.0
The hotel is tucked away in an area with a hawker center nearby, which is great for affordable meals, but it's not very close to Novena MRT.
Dining
5.0
Dining options were nearly non-existent; I had to venture out for breakfast.
Facilities
5.0
Facilities were basic, and it didn't feel like they offered much in terms of amenities.
Michael
United States,
December
2024
9.4/10
I had a decent experience at this hotel. The location was really great, close to various eateries and convenient for transportation. The room was small but clean and comfortable for my two-night stay. However, the service had some hiccups, as the staff appeared inexperienced in handling certain bookings, which caused some inconvenience. Overall, I found it to be a good value for money, and I would consider staying again.
Rooms
7.0
The room was small but served me well for my two-night stay. It was clean and comfortable.
Service
5.0
The staff was friendly and tried to help, but they seemed inexperienced with online bookings, which caused a serious inconvenience for me.
Location
9.0
The location is fantastic, very safe with lots of good eateries around. It's also right next to a local subway station, which made transportation easy.
Dining
6.0
Dining options were minimal, as there wasn't much available on-site, but there were good cafes nearby for breakfast.
Facilities
6.0
The facilities were adequate, but nothing extraordinary was provided.
Christine
United States,
December
2024
8.0/10
I had a pleasant stay at this hotel with a great location close to many good food options. The rooms were cozy and modern, but I was a bit surprised to find they were smaller than I expected from the pictures. The staff was super friendly and helpful, making my experience enjoyable overall. However, the dining options were quite limited, which was a letdown. Overall, the value for money is decent, but there is definitely room for improvement in a couple of areas.
Rooms
7.0
The rooms were cozy and modern, although they were surprisingly smaller than what the pictures suggested.
Service
9.0
The staff were very friendly and super helpful, contributing positively to my experience.
Location
8.0
The hotel's location was excellent and easily accessible, with lots of good food nearby.
Dining
5.0
Dining was disappointing since the options available were quite limited.
Facilities
6.0
Facilities were decent, but there could be improvements, especially regarding dining options.
Carolyn
United States,
November
2024
6.8/10
The hotel has a great location tucked away in the midst of shophouses, making it convenient for affordable meals. The staff was extremely friendly and helpful, creating a welcoming atmosphere. However, the rooms were quite small and next to the elevator, which made mornings a bit noisy. Overall, it’s decent for a short stay, especially considering the value for the price.
Rooms
6.0
The rooms are small and not as spacious as they look in photos, but they are enough for a quick night's sleep.
Service
9.0
The staff was very courteous and friendly, always willing to help with any requests.
Location
8.0
The hotel is in a unique location surrounded by shophouses and close to a hawker center, which is perfect for finding affordable meals. It’s also near bus stops that can take you to the MRT station.
Dining
5.0
Dining options were limited; I had to go to the cafe next door for meals, as the hotel's dining seemed non-existent.
Facilities
6.0
Facilities were decent for a short stay, though nothing particularly stood out.
Lucy
United States,
November
2024
9.8/10
The hotel is conveniently located near local shops and restaurants, which made it easy for me to grab meals and supplies. While the room was clean and offered great value for money, it was quite small with a tiny shower and toilet. The service was friendly, and the staff was really helpful, which added a nice touch to my stay. However, the limited dining options nearby left a bit to be desired.
Rooms
6.0
The room was quite small with a tiny shower and toilet, but it was clean and offered great value for money.
Service
9.0
The staff was friendly and welcoming, and the tourist information they provided was really helpful.
Location
9.0
The location was very good and safe, with plenty of eateries around and easy access to transportation.
Dining
5.0
Dining options were limited, and I ended up going to a café nearby for breakfast.
Facilities
7.0
The hotel had basic facilities; while there wasn't a lot to offer, it met my needs.
Francis
United States,
November
2024
6.6/10
I found the hotel to be conveniently located near various food places, shopping malls, and the metro, making it easy to get around. The rooms, while clean, were quite small, which made moving around a bit difficult. The service was friendly and helpful, but the value for money could be better when compared to other nearby hotels. Overall, it’s a decent option if you don’t mind the compact space.
Rooms
5.0
The rooms were clean but very small, making it somewhat uncomfortable to move about.
Service
8.0
The staff was very friendly and always willing to help, making my stay more enjoyable.
Location
7.0
The location was great, with plenty of good eateries and a safe neighborhood, though it was a bit difficult to access some places.
Dining
Facilities
6.0
There weren’t many facilities available, but the essentials were clean and functional.
Bruce
United States,
November
2024
8.8/10
I had a great experience at this hotel. The rooms are nicely done up, clean, and comfortable, though they could get a bit noisy at times. The location is accessible with lots of food options nearby, but it might be a little inconvenient since it's only close to bus services. Overall, it offers good value for money, and I'm looking forward to booking again on my next trip to Singapore.
Rooms
8.0
The rooms were clean and nicely decorated, offering a comfortable stay. However, they could be noisy at times.
Service
10.0
The service was fantastic! The staff greeted me by name and provided personalized and professional assistance.
Location
7.0
The location was superb, with a wide variety of food options nearby. However, the accessibility is a bit limited since it's mostly convenient for buses.
Dining
6.0
Dining options were limited but I found a nearby cafe for breakfast that had tasty snacks.
Facilities
7.0
The hotel facilities were generally decent, but I didn't use many amenities during my stay.
Scott
United States,
November
2024
9.6/10
I had a pleasant stay at Aqueen Hotel Balestier. The location is fantastic, with plenty of shopping plazases and places to eat nearby. The staff were incredibly friendly and offered personalized service, making my stay even better. However, while the room was comfortable enough for a solo traveler, I found it a bit small. Additionally, the dining options weren’t the best, especially for breakfast.
Rooms
7.0
The room was small but comfortable for a solo traveler, and it was better than my previous accommodations.
Service
10.0
The service was outstanding; the staff greeted me by name and were very helpful throughout my stay.
Location
9.0
The hotel is in a safe area with lots of good eateries and shops, and transportation options were great.
Dining
5.0
The breakfast options were so-so, and I ended up going to a cafe nearby for a bite to eat.
Facilities
6.0
Facilities were decent, but there was no cafe or coffee house on site, which was a bit disappointing.
Jason
United Kingdom,
November
2024
7.4/10
The hotel is well-located in a bustling area with a variety of food options nearby, which I loved. The rooms are cozy, making them a great choice for a short trip, although they are a bit small. The staff were very friendly and made me feel welcome. However, the dining options were quite limited and not very appealing. Overall, it offers good value for money, but the facilities could use some improvement.
Rooms
7.0
The rooms were cozy and very nice, albeit quite small, making it challenging to open our suitcases.
Service
9.0
The staff was friendly and helpful, making my stay enjoyable.
Location
9.0
The location was perfect, with a wide variety of international and local cuisines around, plus it felt very safe.
Dining
5.0
The dining experience was lacking; there weren't many choices for meals and it felt like it was non-existent.
Facilities
5.0
Facilities could use some improvements, as they felt quite limited during my stay.
Bernard
United States,
November
2024
7.8/10
I had a decent stay at this hotel, with some highlights and a few downsides. The rooms were clean and cozy, perfect for just sleeping and relaxing, although they were a bit tight on space. The staff was friendly and helpful, making me feel welcome during my visit. However, the dining options were lackluster, and the location could be tricky to navigate without a cab. Overall, it's a good value for money if you're looking for a simple stay.
Rooms
7.0
The rooms were clean, cozy, and comfortable, though a bit smelly at times due to the smoking room policy and felt a bit tight on space.
Service
9.0
The service was very friendly and helpful, with staff going out of their way to assist me, including providing great tourist information.
Location
7.0
The location was convenient for finding good food, but navigating to the hotel could be tricky, especially if you don't have a cab.
Dining
5.0
The dining options were so-so, with limited choices for breakfast, and it felt a bit too adjacent to the restroom.
Facilities
6.0
The hotel didn't have many notable facilities, but it was clean and served its purpose adequately.
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